This Privacy Policy explains how TYG Haus Co., Ltd. ("we", "us", "our") collects, uses, stores, and protects personal data when you communicate with our automated customer assistant on our Facebook Page via Facebook Messenger (the "Assistant").
We are the data controller responsible for your personal data. This policy is provided in accordance with the Personal Data Protection Act B.E. 2562 (2019) of Thailand ("PDPA") and Meta Platform Terms.
| Data controller | TYG Haus Co., Ltd. |
|---|---|
| Business address | 728 ซอย รังสิต-นครนายก 52 ถนน รังสิต-นครนายก ตำบลประชาธิปัตย์ อำเภอธัญบุรี จังหวัดปทุมธานี 12130 |
| Facebook Page | GEELY TYG Haus Rangsit — facebook.com/geely.tyghaus |
| Contact for privacy matters | jamwarada@gmail.com |
| Telephone | 065-454-6398 |
When you send a message to our Facebook Page, we receive and process:
| Data | Description | Source |
|---|---|---|
| Page-Scoped ID (PSID) | An identifier assigned by Meta that is unique to you for our Page. It does not reveal your Facebook profile or identity to us. | Meta |
| Message content | The text of the messages you send to us, and our replies. | You |
| Conversation history | Previous messages in your conversation, retained so the Assistant can respond with appropriate context. | You |
| Information you voluntarily provide | Any details you choose to include in your messages, such as your name, contact details, preferred appointment date and time, or vehicle of interest. | You |
| Technical metadata | Message timestamps and delivery events provided by the Messenger Platform. | Meta |
We do not use Facebook Login, and we do not collect your Facebook profile information, email address, friend list, photographs, or any other data from your Facebook account. We do not knowingly collect sensitive personal data as defined under Section 26 of the PDPA. Please do not send us identification card numbers, financial account details, health information, or other sensitive information through Messenger.
| Purpose | Lawful basis (PDPA) |
|---|---|
| Responding to your enquiries about our vehicles, services, pricing, and availability | Legitimate interest / steps prior to entering a contract at your request |
| Maintaining conversation context so replies are relevant and you do not have to repeat yourself | Legitimate interest |
| Arranging appointments, test drives, or service bookings that you request | Steps prior to entering a contract at your request |
| Transferring your conversation to a human staff member when needed | Legitimate interest |
| Maintaining records, resolving disputes, and complying with legal obligations | Legal obligation / legitimate interest |
We do not use your Messenger conversations for advertising or marketing purposes, and we do not sell or rent your personal data to any third party.
Replies from the Assistant are generated automatically. Your messages are processed by automated systems in order to produce a relevant response. This automated processing does not produce legal effects concerning you or similarly significantly affect you. You may request to speak with a human staff member at any time by asking in the conversation, and a member of our team will take over.
We share personal data only with service providers who process it on our behalf, under contract, and only to the extent necessary to operate the Assistant:
| Service provider | Role | Processing location |
|---|---|---|
| Meta Platforms, Inc. | Provides the Facebook Messenger platform through which messages are sent and received | Global; see Meta's Privacy Policy |
| Hostinger International Ltd. | Hosts the servers on which the Assistant runs and conversation data is stored | Malaysia |
| OpenAI, L.L.C. | Processes message text to generate the Assistant's replies | United States |
Our own staff may access your conversation in order to answer your enquiry or take over the conversation from the Assistant. Access is limited to personnel who need it for these purposes.
Some of the service providers listed above process data outside Thailand. Where personal data is transferred outside Thailand, we take steps to ensure an adequate level of protection in accordance with Sections 28 and 29 of the PDPA, including relying on the service provider's contractual data protection commitments.
We retain conversation history for 36 months from your last message, so that we can provide continuity of service and respond to follow-up enquiries. Appointment and booking records are kept for 24 months for business and accounting purposes. After these periods, data is deleted or anonymised, unless a longer period is required by law.
Messages also remain in your Facebook Messenger conversation history under Meta's own retention practices, which are outside our control.
Under the PDPA, you have the right to:
To exercise any of these rights, contact us at [[ EMAIL ADDRESS — STILL REQUIRED ]]. We will respond within the period required by law. To delete your conversation history with the Assistant, you may also message us with a deletion request and we will remove it from our systems.
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These include encrypted connections (HTTPS/TLS) for data in transit, access controls and authentication on our systems, and restricting staff access to those who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Assistant is intended for customers aged 20 years and over. We do not knowingly collect personal data from minors without the consent of a parent or guardian as required by the PDPA. If you believe a minor has provided us with personal data, please contact us and we will delete it.
We may update this Privacy Policy from time to time. The revised version will be published at this address with an updated "Last updated" date. Material changes will be communicated where appropriate.
For any question about this Privacy Policy or how we handle your personal data:
TYG Haus Co., Ltd.
728 ซอย รังสิต-นครนายก 52 ถนน รังสิต-นครนายก ตำบลประชาธิปัตย์ อำเภอธัญบุรี จังหวัดปทุมธานี 12130
Email: [[ EMAIL ADDRESS — STILL REQUIRED ]]
Telephone: 065-454-6398